Privacy Notice

This privacy notice tells you what to expect when Disability Initiative Ltd (DI) collects personal information about you and when you use DI’s services. DI is committed to protecting your personal information. Whenever you provide information we are legally obliged to only use this in line with all applicable laws concerning the protection of personal data, including the General Data Protection Regulation (GDPR).

How do we collect information?

We will record personal information about you when you enquire about our services; attend DI; volunteer with us; make a donation, or otherwise provide personal information. We may also receive information when you interact with third parties e.g. Just Giving or Mailchimp or about you from third parties e.g. other professional agencies or a friend who is asking about the service on your behalf.

Please note we also record all incoming telephone calls for quality purposes.

What personal details we will collect?

Details may include:

  • Your name
  • Contact information (including home address, email address and phone numbers)
  • Personal information
    • demographic information (such as date of birth, equality and diversity information and preferences)
    • information of legitimate interest (such as details relevant to your care needs e.g. diagnosis details; medication; treatment received)
    • provision of service data (e.g. start date, end date, register of attendance, care professional contacts)
    • emergency contact details (e.g. next of kin; transport providers etc.)
    • information you provide by filling in forms on our website requesting information
    • If you contact us, we may keep a record of that contact
    • Financial details such as direct debit information.

Why do we collect this information?

  • to provide you with further information about DI and services available
  • for administrative purposes to keep a record of your relationship with DI
  • to provide you with a service tailored to your specific needs
  • to further DI’s charitable aims including fundraising activities
  • to process your donations or other payments and verify financial transactions
  • to provide updates on DI’ work, as well as tell you about other ways you might be able to support DI, where you have agreed to receive this information
  • to ask you to participate in surveys or research
  • to analyse and improve our services and website
  • to comply with the law

NB. Although providing this data is voluntary we may be unable to offer you the service you require without this information.

We may contact you by direct mail, by telephone, email or SMS where you have agreed to be contacted. You can change how you hear from us at any time simply by contacting the DI Data Protection Officer at DI. (See details in the section on Changes below)

Who do we share this information with?

We will not sell, distribute or lease your personal information to third parties unless we have your permission to do so.

We may pass your information on to associated organisations for the purposes of completing tasks and providing a service to you.

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

We may also disclose your personal information if required by law e.g. by a law enforcement agency.

How do we keep your information secure?

We are committed to ensuring that your information is secure in order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

The transmission of information over the internet is never completely secure. We endeavour to protect your personal information however DI cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive the data we make every effort to ensure its security as indicated above.

We use a secure server when you make a donation to DI or payment through our website.

We cannot be responsible for the privacy and practices of other websites even if you access them using links from our website and recommend you check the policy of each site you visit.

All staff who have access to your personal data understand the importance of keeping your information safe and secure at all times and are given the training to support them in this.

How do I give consent?

By providing us with your personal data you are consenting to the retention and use of this information for the purposes outlined above.

How long will DI keep your information?

Information disclosed to us is kept secure accurate and up to date and will only be kept for so long as is necessary for the relevant activity and purposes required and to comply with the law.

What rights do I have over my personal data?

Under the General Data Protection Regulation (GDPR) you have the right to:

  • access your personal data by making a subject access request
  • object to the processing of your information where this is justified
  • rectify, erase or restrict the use of your information where this is justified If you believe that any information we are holding on you is incorrect or incomplete
  • data portability
  • change your mind at any time if you have previously agreed to us using your personal information for direct marketing purposes

To exercise your rights please contact DI’s Data Protection Officer writing to us at the address or email below.

How do you change your personal details or change the way DI contacts you?

You can change how you hear from us or update your details at any time simply by contacting the DI’s Data Protection Officer at:

Disability Initiative
Resource Centre
Knoll Road
GU15 3SY

[email protected]

You can also change the way we contact you by using the unsubscribe link in an email from us.

Cookies – what they are and how we use them?

‘Cookies’ are small pieces of information sent by an organisation to your computer.These are essential to help our site to work and to provide you with the best experience.This technology also enables us to review our site and make improvements or changes. However, cookies that are generated do not contain any identifiable information about you or your computer.

You can block cookies by activating the setting on your browser. However if you use this to block all cookies (including essential cookies) you may not be able to see all or part of our website.

Changes to this policy

We reserve the right to amend this privacy statement at any time.If we do we will post notice of any such changes on our website. The amended information will apply from the date it is posted and you will be deemed to have accepted such changes.

Updated April 2018
Doc Ref: P012